Information - Getting your Bearings

Do you feel adrift on the open sea at our site without an oar or rudder? There is no need for that! Step aboard the Reef and let us guide you into port.

Shopping

    Searching for Products

    To find the items you need, simply type the title into one of our search boxes and click on Find It. Don't worry if you don't know the exact title, just type part of it in and everything that matches will be displayed. Then you can pick the right one from the list.

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    Enter one or more key words from the title. If all the terms entered do not find a match, our system will show you items matching part of your terms so that you can select the title desired.

    Browsing the Reef

    If you are not looking for a particular item, you can look through all of our TV Series Season Sets for ideas or to find a name you don't remember.

    How to Order

      Using the Shopping Cart

      When you find an item that you are interested in, just click on the "Add" button to put it in your shopping cart. This does not obligate you to buy the item, it is just like a cart in a regular store. You can remove any or all the products from your cart anytime by just selecting VIEW CART. If you leave the store with unpurchased items in your cart, they will simply return to the shelves and no order will be placed. Just think of the shopping cart as a convenient place to hold items that you may want to buy until you are ready to check out. Then you can make the final decisions.

      Checking out

      To purchase items and arrange for delivery, simply select CHECKOUT or VIEW CART. Either way, you can remove items or change the quantity of items in your shopping cart. You can return to find additional items even after you have chosen to CHECKOUT - just like a regular store. Once you have what you want in the cart, select your country and state. Since we are located in California we are required to add sales tax to all orders shipped to addresses in California.

      Next, if you have any special shipping requirements, type them into the box. United States shipment options are standard UPSP Media Mail or Priority Mail. The minimum shipping cost is $4.95 for a series set. Fees are based on the weight of the items in your order, reqardless of size. Shipment can be made to PO Boxes and APO/FPO addresses. International shipments are sent Airmail.

      Select your Country and State from the pull-down menus.

      When you click on GO TO PAYMENTS, the invoice will be updated to show the shipping cost, tax (if any), and the order total. You then fill-in your name, address and other data. The fields in BOLD are required. If paying by credit card, use your credit card billing address for the Invoice. This data is verified with your credit card issuer for your protection. Please provide as much information as you can to help us serve you properly. If you want the order shipped to a different address than your billing address, enter that in the next section. Otherwise, leave the Delivery Address section blank. Click on CONTINUE.

      You will see the name and address details. If you need to change or correct anything, use your BACK button. Otherwise, select a payment option.

    Payment Options
      You can pay with Visa, MasterCard, Discover, or American Express thru PayPal, or you can mail a Money Order. The mailing address is on the order page and will be on the order confirmation that you receive by email once the order is complete. To pay by money order, select MONEY ORDER and mail-in the payment. The shopping cart will send us the order and shipping information. Click CONTINUE.

      If you selected any payment option other than Credit Card, you will receive your order confirmation number at this point. If you are using a credit card, the server will take you to the secure PayPal site to complete the payment.

      You will receive a confirmation notice on the next page and a copy of the order will be emailed to you. If you have any questions, feel free to email or telephone.

    Changing your Order
      If you need to change your order after the final confirmation, send us an email or phone. Orders are processed quickly, but if you see an error right away there will be time to change it before it is filled.

    Returns and Refunds

    VideoReef.com offers a full 30 day return policy on all products. Please see our section on Returns for complete details.

    Product Descriptions

      We attempt to be as accurate as possible. However, VideoReef.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by VideoReef.com is not as described, your sole remedy is to return it in unused condition for a full refund.

    Regional Coding on DVD's
      All of our DVD's are coded for Region 1 (USA & Canada) and will not work on players intended for sale outside of North America. If you are outside the US and Canada, you will need a region-free or universal player. In some cases, you can change your computer drive to read Region 1 discs. More Info.

    Pricing Errors
      Although it is unlikely, we reserve the right to correct any pricing errors that may occur on our website, whether due to incorrect data from our suppliers or entry errors. In the event you are overcharged, an immediate credit will be issued. If you are significantly undercharged we will contact you to determine how you want to proceed. We will either issue a credit to your account for the incorrect price or bill you for the difference due upon your authorization.

    Sales Tax
      VideoReef.com is required by law to collect sales tax in states in which we operate. Currently applicable sales taxes are only charged for deliveries to the state of California. The tax will be calculated by our shopping cart and automatically added to your order total.

    Shipping and Delivery
      We ship by USPS Media Mail in the U.S. and Internationally by USPS Airmail. Expedited shipment is available at additional cost (Priority Mail, UPS 2nd or 3rd day, and Fedex). See the section on Shipping for complete details. Delivery Confirmation is included on U.S. shipments.

    Pre-order Items

    If your order includes a soon to be released item, that product will be shipped so that you receive it on or after the release date. Pre-order items are clearly indicated on the description page, including the release date.

Security and Privacy

Contact Information

    If your questions or concerns have not been answered above, please feel free to contact us for additional information or clarification. You may call us at 1-909-865-2880. You can also use our Requests or Feedback forms or see our Contact page for Fax and Email options.

    Thank you for visiting VideoReef.com

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